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Nonyameko N
1 reviews | Active since Mar 2009
20 Apr 2026, 13:29
3 days with no internet.I am told I should wait another 72 hours for Frogfoot to reconnect my line
I have been without internet for the past 3 days and sent from pillar to post and a couple of ghosted interactions both on WhatsApp and their customer chat zone
Helpful (0)
Replies (12)0
Replies (12)
Webafrica's replyOfficial
20 Apr 2026, 13:51Hello Nonyameko,
We understand how frustrating and disruptive it must be to be without internet for the past 3 days, especially after multiple interactions across WhatsApp and the chat support channels without a clear resolution. This is not the experience we aim to provide, particularly when reliable connectivity is needed.
After reviewing the account, we can confirm that an escalation has been made by the Provisioning Team to urgently have your line restored by Frogfoot. They are actively following up on this matter and will provide you with updates as soon as further feedback is received.
If you need any further assistance in the meantime, feel free to reach out via Hello Peter and we’ll assist you directly.
Warm regards,
Webafrica Crew
We understand how frustrating and disruptive it must be to be without internet for the past 3 days, especially after multiple interactions across WhatsApp and the chat support channels without a clear resolution. This is not the experience we aim to provide, particularly when reliable connectivity is needed.
After reviewing the account, we can confirm that an escalation has been made by the Provisioning Team to urgently have your line restored by Frogfoot. They are actively following up on this matter and will provide you with updates as soon as further feedback is received.
If you need any further assistance in the meantime, feel free to reach out via Hello Peter and we’ll assist you directly.
Warm regards,
Webafrica Crew
Webafrica's reply20 Apr 2026, 13:51
Official
Hello Nonyameko,
We understand how frustrating and disruptive it must be to be without internet for the past 3 days, especially after multiple interactions across WhatsApp and the chat support channels without a clear resolution. This is not the experience we aim to provide, particularly when reliable connectivity is needed.
After reviewing the account, we can confirm that an escalation has been made by the Provisioning Team to urgently have your line restored by Frogfoot. They are actively following up on this matter and will provide you with updates as soon as further feedback is received.
If you need any further assistance in the meantime, feel free to reach out via Hello Peter and we’ll assist you directly.
Warm regards,
Webafrica Crew
We understand how frustrating and disruptive it must be to be without internet for the past 3 days, especially after multiple interactions across WhatsApp and the chat support channels without a clear resolution. This is not the experience we aim to provide, particularly when reliable connectivity is needed.
After reviewing the account, we can confirm that an escalation has been made by the Provisioning Team to urgently have your line restored by Frogfoot. They are actively following up on this matter and will provide you with updates as soon as further feedback is received.
If you need any further assistance in the meantime, feel free to reach out via Hello Peter and we’ll assist you directly.
Warm regards,
Webafrica Crew
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Nonyameko N's updateReviewer Update
20 Apr 2026, 14:06This has been your stance since Saturday morning at 8am...No change. I am interested to know how are you going to compensate the outage days against my normal invoice.It is sad that one has to opt for hellopeter platform to get your so called prompt response...I am really disappointed with your appalling sense of customer service...
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Nonyameko N's update20 Apr 2026, 14:06
Reviewer Update
This has been your stance since Saturday morning at 8am...No change. I am interested to know how are you going to compensate the outage days against my normal invoice.It is sad that one has to opt for hellopeter platform to get your so called prompt response...I am really disappointed with your appalling sense of customer service...
Webafrica's replyOfficial
20 Apr 2026, 14:33 Hello Nonyameko,
We are truly sorry for any frustration experienced and assure you, our teams are doing their very best to ensure the fibre line is fully operational as soon as humanly possible. To move things ahead without any delay, we have reached out to our Frogfoot activations team, who are engaging directly with our Frogfoot partners to ensure everything is sorted for you.
We will continue to be here for you for any further assistance or updates via private message.
***
Warm regards,
Webafrica Crew
We are truly sorry for any frustration experienced and assure you, our teams are doing their very best to ensure the fibre line is fully operational as soon as humanly possible. To move things ahead without any delay, we have reached out to our Frogfoot activations team, who are engaging directly with our Frogfoot partners to ensure everything is sorted for you.
We will continue to be here for you for any further assistance or updates via private message.
***
Warm regards,
Webafrica Crew
Webafrica's reply20 Apr 2026, 14:33
Official
Hello Nonyameko,
We are truly sorry for any frustration experienced and assure you, our teams are doing their very best to ensure the fibre line is fully operational as soon as humanly possible. To move things ahead without any delay, we have reached out to our Frogfoot activations team, who are engaging directly with our Frogfoot partners to ensure everything is sorted for you.
We will continue to be here for you for any further assistance or updates via private message.
***
Warm regards,
Webafrica Crew
We are truly sorry for any frustration experienced and assure you, our teams are doing their very best to ensure the fibre line is fully operational as soon as humanly possible. To move things ahead without any delay, we have reached out to our Frogfoot activations team, who are engaging directly with our Frogfoot partners to ensure everything is sorted for you.
We will continue to be here for you for any further assistance or updates via private message.
***
Warm regards,
Webafrica Crew
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Nonyameko N's updateReviewer Update
21 Apr 2026, 07:50Day 4 with no internet.No sign of resolution to the issue...
Can you indicate when will this be resolved?
Can you indicate when will this be resolved?
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Nonyameko N's update21 Apr 2026, 07:50
Reviewer Update
Day 4 with no internet.No sign of resolution to the issue...
Can you indicate when will this be resolved?
Can you indicate when will this be resolved?
Webafrica's replyOfficial
21 Apr 2026, 09:04Hi Nonyameko, we understand how disruptive this has been, especially being on day 4 without internet and not having a clear timeline for restoration. That level of downtime is understandably frustrating.
The matter is currently with the Frogfoot Activations team, who are working on getting the service back up as quickly as possible.
At this stage, work is actively in progress and updates will be provided as soon as the service is restored or there is confirmed movement.
We appreciate your patience while this is being resolved and will continue to monitor progress closely.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 Apr 2026, 09:04
Official
Hi Nonyameko, we understand how disruptive this has been, especially being on day 4 without internet and not having a clear timeline for restoration. That level of downtime is understandably frustrating.
The matter is currently with the Frogfoot Activations team, who are working on getting the service back up as quickly as possible.
At this stage, work is actively in progress and updates will be provided as soon as the service is restored or there is confirmed movement.
We appreciate your patience while this is being resolved and will continue to monitor progress closely.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
21 Apr 2026, 09:13Hello Nonyameko,
***
We can confirm the team has logged a request to our Frogfoot partners to ensure the connection is restored ASAP. Our Frogfoot activation teams have reached out again this morning for confirmation of our reconnect requests for your address. We will advise the moment we have feedback to report.
Warm regards,
Webafrica Crew
***
We can confirm the team has logged a request to our Frogfoot partners to ensure the connection is restored ASAP. Our Frogfoot activation teams have reached out again this morning for confirmation of our reconnect requests for your address. We will advise the moment we have feedback to report.
Warm regards,
Webafrica Crew
Webafrica's reply21 Apr 2026, 09:13
Official
Hello Nonyameko,
***
We can confirm the team has logged a request to our Frogfoot partners to ensure the connection is restored ASAP. Our Frogfoot activation teams have reached out again this morning for confirmation of our reconnect requests for your address. We will advise the moment we have feedback to report.
Warm regards,
Webafrica Crew
***
We can confirm the team has logged a request to our Frogfoot partners to ensure the connection is restored ASAP. Our Frogfoot activation teams have reached out again this morning for confirmation of our reconnect requests for your address. We will advise the moment we have feedback to report.
Warm regards,
Webafrica Crew
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Nonyameko N's updateReviewer Update
21 Apr 2026, 09:292 responses in one day. Impressive!Will wait for your urgent reconnection as you commit!
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Nonyameko N's update21 Apr 2026, 09:29
Reviewer Update
2 responses in one day. Impressive!Will wait for your urgent reconnection as you commit!
Webafrica's replyOfficial
21 Apr 2026, 09:34Hi Nonyameko, we will continue to keep you updated as soon as there is confirmed progress or once the reconnection has been completed as committed.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 Apr 2026, 09:34
Official
Hi Nonyameko, we will continue to keep you updated as soon as there is confirmed progress or once the reconnection has been completed as committed.
Warm regards,
Webafrica Crew
Webafrica Crew
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Nonyameko N's updateReviewer Update
21 Apr 2026, 12:104 hours now...No update or whatsoever...
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Nonyameko N's update21 Apr 2026, 12:10
Reviewer Update
4 hours now...No update or whatsoever...
Webafrica's replyOfficial
21 Apr 2026, 12:19Hi Nonyameko, the reconnection request is still in progress with the relevant team, and follow-ups have been done to push for an update. At this stage, there is no confirmed new progress to share yet, which is why no additional update has been sent.
Once there is movement or the service has been restored, you will be updated immediately as committed.
We appreciate your patience while this is being worked on and will continue to monitor it closely until resolved.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 Apr 2026, 12:19
Official
Hi Nonyameko, the reconnection request is still in progress with the relevant team, and follow-ups have been done to push for an update. At this stage, there is no confirmed new progress to share yet, which is why no additional update has been sent.
Once there is movement or the service has been restored, you will be updated immediately as committed.
We appreciate your patience while this is being worked on and will continue to monitor it closely until resolved.
Warm regards,
Webafrica Crew
Webafrica Crew
NN
Nonyameko N's updateReviewer Update
21 Apr 2026, 19:408 hours later...no progress or hope...Day 5 loading...
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Nonyameko N's update21 Apr 2026, 19:40
Reviewer Update
8 hours later...no progress or hope...Day 5 loading...
Webafrica's replyOfficial
22 Apr 2026, 09:28Hello Nonyameko,
Your patience is sincerely appreciated while this matter is being worked on. Follow-ups have been made with the relevant team to continue pushing for an update and resolution as quickly as possible.
We will continue to monitor this closely and will provide you with an update as soon as there is movement or once the service has been restored.
Kind regards,
Webafrica Crew
Your patience is sincerely appreciated while this matter is being worked on. Follow-ups have been made with the relevant team to continue pushing for an update and resolution as quickly as possible.
We will continue to monitor this closely and will provide you with an update as soon as there is movement or once the service has been restored.
Kind regards,
Webafrica Crew
Webafrica's reply22 Apr 2026, 09:28
Official
Hello Nonyameko,
Your patience is sincerely appreciated while this matter is being worked on. Follow-ups have been made with the relevant team to continue pushing for an update and resolution as quickly as possible.
We will continue to monitor this closely and will provide you with an update as soon as there is movement or once the service has been restored.
Kind regards,
Webafrica Crew
Your patience is sincerely appreciated while this matter is being worked on. Follow-ups have been made with the relevant team to continue pushing for an update and resolution as quickly as possible.
We will continue to monitor this closely and will provide you with an update as soon as there is movement or once the service has been restored.
Kind regards,
Webafrica Crew