3 days of no connection WebAfrica has WhatsApp messaging as customer service that has you transferred from agent to agent who don't know what to do

3 days of no connection WebAfrica has WhatsApp messaging as customer service that has you transferred from agent to agent who don't know what to do. I moved house on Monday 30/06/2025 and made arrangements two weeks prior to have installation done. Appointment was made for Monday and no installation was done. Upon messaging the WhatsApp number I was told my line was cancelled and no agent could explain why. I was advised that everything would stay the same and I just needed to pay R249 for installation that would be added to my monthly subscription. Installation was done on Tuesday 1st July 2025 at 12. I messaged agents from then till today 3rd July 2025 only to be told that a new order needs to be processed and payment and that it takes 24 hours to connect after the order is processed. This was after dealing with 12 agents for 3 days. Upon requesting for a manager to speak too, I was told that it will take 3 days before I can speak to a manager.