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anret R
1 reviews | Active since Jan 2015
08 Sept 2026, 10:50
27 Days from order date and still NO internet
I have confirmed my order on 12 August and still don't have internet. The Frogfoot line is on and working. The Webafrica router's light is green, but I still don't have internet and their support is not giving me any feedback.
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Webafrica's replyOfficial
08 Sept 2026, 11:00Hi Anret.
We understand how frustrating it must be to have your fibre service activated and see all the equipment appearing to be online, yet still be unable to access the internet. Getting connected should be an exciting and seamless experience, and this is not the onboarding journey we aim to provide for our customers. We've requested our Onboarding Team to follow up on the issue and assist with the setup. The team remains committed to getting you connected and ensuring that any outstanding configuration concerns are addressed as quickly as possible.Should you require further assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly look into the matter further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have your fibre service activated and see all the equipment appearing to be online, yet still be unable to access the internet. Getting connected should be an exciting and seamless experience, and this is not the onboarding journey we aim to provide for our customers. We've requested our Onboarding Team to follow up on the issue and assist with the setup. The team remains committed to getting you connected and ensuring that any outstanding configuration concerns are addressed as quickly as possible.Should you require further assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly look into the matter further.
Warm regards,
Webafrica Crew
Webafrica's reply08 Sept 2026, 11:00
Official
Hi Anret.
We understand how frustrating it must be to have your fibre service activated and see all the equipment appearing to be online, yet still be unable to access the internet. Getting connected should be an exciting and seamless experience, and this is not the onboarding journey we aim to provide for our customers. We've requested our Onboarding Team to follow up on the issue and assist with the setup. The team remains committed to getting you connected and ensuring that any outstanding configuration concerns are addressed as quickly as possible.Should you require further assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly look into the matter further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have your fibre service activated and see all the equipment appearing to be online, yet still be unable to access the internet. Getting connected should be an exciting and seamless experience, and this is not the onboarding journey we aim to provide for our customers. We've requested our Onboarding Team to follow up on the issue and assist with the setup. The team remains committed to getting you connected and ensuring that any outstanding configuration concerns are addressed as quickly as possible.Should you require further assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly look into the matter further.
Warm regards,
Webafrica Crew