2 weeks and still no help

Item: Webafrica
Rating: 2
Author: Anthony S

I sent an email to Web Africa on the 8th of April with an urgent query. It took them till the 15th to respond to my email,but completely ignored the crux of my question, I immediately responded to that email and now I am still waiting for a response. I find this kind of customer completely unacceptable! Clearly Web Africa do not pride themselves on keeping there clients happy

Helpful (0)

Replies (1)

Webafrica's replyOfficial

23 Apr 2015, 12:35

Hello AntSmitty,

Apologies for the way our team has handled your query and you have every right to be upset.

I've followed up your query with the Invoicing & Collection's manager and he has informed us that he dropped you an email directly.

We hope this solves your query. If need further clarification, please contact our Billing team on *** and they'll be happy to assist.

Regards
Mkhululi
Online Team

Webafrica's reply23 Apr 2015, 12:35

Official