DM
Dalene M
1 reviews | Active since Mar 2009
05 Feb 2015, 09:53
2 months with no connection
16 December my adsl line went down. I reported the fault immediately. I have emailed (too many times to count) and phoned the \helpline". I have had Telkom out twice. Everytime"
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Webafrica's replyOfficial
12 Feb 2015, 15:15Hello docd,
We can completely understand your frustrations as having no internet can be very annoying especially since we rely on it so much. Faults do happen and the unfortunate things is that we need to get Telkom to fix it which can add to the frustrations. However, we need to apologise for the way your issue was handled and for the inconvenience caused as our team should have kept you in the loop so that you know whats happening as well as putting pressure on Telkom to fix the problem.
We requested that our ADSL team contact you around this complaint and they have now confirmed the issue is resolved and that your line is stable. We will be crediting your account for the downtime experienced and you should see the credits reflect on your next bill.
I really hope you are happy with the resolution of this complaint and if you are still having issues on your line please get in touch with us so we can get it fixed. If you are happy with the resolution we would like to encourage you to update this post to reflect the resolution offered.
Kind Regards
Justin
Online Team
We can completely understand your frustrations as having no internet can be very annoying especially since we rely on it so much. Faults do happen and the unfortunate things is that we need to get Telkom to fix it which can add to the frustrations. However, we need to apologise for the way your issue was handled and for the inconvenience caused as our team should have kept you in the loop so that you know whats happening as well as putting pressure on Telkom to fix the problem.
We requested that our ADSL team contact you around this complaint and they have now confirmed the issue is resolved and that your line is stable. We will be crediting your account for the downtime experienced and you should see the credits reflect on your next bill.
I really hope you are happy with the resolution of this complaint and if you are still having issues on your line please get in touch with us so we can get it fixed. If you are happy with the resolution we would like to encourage you to update this post to reflect the resolution offered.
Kind Regards
Justin
Online Team
Webafrica's reply12 Feb 2015, 15:15
Official
Hello docd,
We can completely understand your frustrations as having no internet can be very annoying especially since we rely on it so much. Faults do happen and the unfortunate things is that we need to get Telkom to fix it which can add to the frustrations. However, we need to apologise for the way your issue was handled and for the inconvenience caused as our team should have kept you in the loop so that you know whats happening as well as putting pressure on Telkom to fix the problem.
We requested that our ADSL team contact you around this complaint and they have now confirmed the issue is resolved and that your line is stable. We will be crediting your account for the downtime experienced and you should see the credits reflect on your next bill.
I really hope you are happy with the resolution of this complaint and if you are still having issues on your line please get in touch with us so we can get it fixed. If you are happy with the resolution we would like to encourage you to update this post to reflect the resolution offered.
Kind Regards
Justin
Online Team
We can completely understand your frustrations as having no internet can be very annoying especially since we rely on it so much. Faults do happen and the unfortunate things is that we need to get Telkom to fix it which can add to the frustrations. However, we need to apologise for the way your issue was handled and for the inconvenience caused as our team should have kept you in the loop so that you know whats happening as well as putting pressure on Telkom to fix the problem.
We requested that our ADSL team contact you around this complaint and they have now confirmed the issue is resolved and that your line is stable. We will be crediting your account for the downtime experienced and you should see the credits reflect on your next bill.
I really hope you are happy with the resolution of this complaint and if you are still having issues on your line please get in touch with us so we can get it fixed. If you are happy with the resolution we would like to encourage you to update this post to reflect the resolution offered.
Kind Regards
Justin
Online Team