2 Months to install fibre, cancelled...confirmed, now Mweb can't install as vumatel still has the pending 'cancelled' order in their system from webafrica. Webafrica impossible to reach for entire lock down, pathetic service, I work from home, dont use t

Ticket IDs: ***

5 May: Ordered fibre for new rental to be occupied by 1 June.

FFWD

2/06/2020 09:48

I urgently need my 10/10 Fibre at 24 REDACTED installed.

My account name is REDACTED My phone number is REDACTED

I called Vumatel and they said you guys have never handed it over to them, even those you sent me an email saying it's gonna take 48 hours.

Typing this while listening to your annoying music while holding on phone for 20 minutes.

NOT HAPPY

15 June:

15/06/2020 21:22

Hi Melissa,

Vumetel still says it's with Webafrica, and they cannot proceed until YOU guys tell them to

Please sort this out for me.

Pieter

16 June:

16/06/2020 10:46

Please cancel this order.

Your pathetic service during so called 'work from home' is astounding. Refund any moneys I paid.

Bye.

16 June:

Ticket ID: ***

Thank you for your email. We are sorry to see that you are canceling your service with us. I can confirm that your Fibre order has been canceled as requested. We thank you for your support and hope that in future we may be of service to you again.

16 June:

Order Fibre from MWEB instead.

06 JULY:

Mweb cannot place an order to that address as vumatel already has an ongoing booking from webafrica, and they can't cancel it unless webafrica cancels it.

WEBAFRICA ARE IMPOSSIBLE TO CONTACT.

PLEASE CANCEL THE ORDER SO THAT MWEB CAN HELP ME.