1 reviews | Active since Jul 2016
2 months free subscription for uncapped fibre a lie!
<p>Hi, we signed up for an uncapped fibre package with Webafrica, using Vumatel fibre, in January, including free router, installation and two months' subscription. However the fibre installation into our home and router activation was only completed 14th February 2017.</p> <p>Today I received an invoice for the whole month of April! Surely it should be pro-rated in that I'm only liable to pay from 14th April onwards. I find it hard to believe that Webafrica/Vumatel would've made this oversight. and charged me from 1st February! My two free months should be 14th February to 14th April.</p> <p>Please provide urgent feedback and refund half of the money that you'll conveniently be deducting by debit order on 1st April as I cannot be expected to pay for a service before it was actually installed, activated and ready to use!</p>
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm your customer code so we are able to get our billing seniors on this asap and call you to help
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm your customer code so we are able to get our billing seniors on this asap and call you to help
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Webafrica admitted their sales consultant gave me incorrect information and they've agreed to give me free subscription for the whole of Aprl too!
Webafrica admitted their sales consultant gave me incorrect information and they've agreed to give me free subscription for the whole of Aprl too!