2 debits order without my consent.

Been a client of Webafrica- Metrofibre for over a year. I had to move from my previous place of residence as a matter of urgency and was only given 5 business days to vacate the property.

I contacted Webafrica to advise them of the change of location and if my service can be activated at this location this was approved and completed within 3 days. The whole time in communication with them over the 3 days not once have they mentioned there will be an additional cost. charged.

This morning(05.05.2022, an amount of R613 was deducted from my account. While on a 1st of May, an amount of R699 was paid for the month.

When queried this morning , I was advised that from the original location, this is regarded as a cancellation and not the moving house option as per stated in the customer zone.

But this is not a cancellation, I am moving the location but still reminding with the same service provider. The reason that I am even more annoyed , is that I was never discussed. How can I pay for 2 services when I am only using one right now. I need a explaination this