18hour top up

WebAfrica's service is horrible it's been 18 hours since I purchased a top up I called their ***call centre number and was placed on hold for 10 minutes no answer I logged a call yesterday via whatsapp ref 144826 they need to contact Telkom for approval yet the money deducted from my account the agent advised a 12 hour waiting period after 18 hours I contacted them again ref 145294 and was informed it's pending what disgusting service to purchase a top up when you need most to be left stranded for 18 hours