14 days later still not connected .

I have not even started with the relationship, but I can already see red flags and looks like it's going to be toxic.

I app**** for my fibre connection on 02/04/2024. Their website states that they will have you connected in a maximum of 7 business days.

They debited my account with R249, then 3 days later sent me a message that I need to pay, that's when I reckoned, I'm *****ed, and it's been downhill since then.

Maxine from Webafrica and Ntando from Vumatel have also abandoned my cause to be connected as I'm now sitting here 14 days later with no connection and no update or communication from either service provider. They did not have to come and actually install the fibre. They just had to send a router and activate.

So, they lie about their SLA on their website. I'm so annoyed as I could have used a different service provider but picked them based on my friends reviews on their service, but I got *****ed over and have not even begun this relationship. It's costing me so much on buying freaking data to stay online as I work from home.

They are probably going to ignore this review and continue to inconvenience me, my family and my income source.