ST
Samkelo T
1 reviews | Active since Jan 2020
07 May 2026, 08:53
12 days without network we spoke to them they kept on sending us from pillar to post
12 days without network we spoke to them they kept on sending us from pillar to post. My name is Given Sboza I'd no:*** tel *** address 12 Kristi Jill Heights Extension 41 klipfontein Witbank 1035,they are refusing to send out the agent
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Webafrica's replyOfficial
07 May 2026, 09:51Hi Samkelo, we understand the frustration here, especially being without a working connection for 12 days and not getting a clear resolution despite reaching out multiple times. That kind of downtime has a real impact, and it’s completely valid to feel stuck when support hasn’t resulted in a fix yet.
From what’s been shared, the main concern is a full loss of service, with repeated attempts to resolve it not leading to a technician visit or a clear outcome. Before any further steps are taken, it’s important to confirm what the fibre equipment is currently showing, as this helps determine whether the fault is on the line or within the home setup.
Could you please confirm the status of the lights on your ONT/router (especially PON and LOS)? That will help narrow down the issue properly and ensure the correct action is taken without further delays.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 May 2026, 09:51
Official
Hi Samkelo, we understand the frustration here, especially being without a working connection for 12 days and not getting a clear resolution despite reaching out multiple times. That kind of downtime has a real impact, and it’s completely valid to feel stuck when support hasn’t resulted in a fix yet.
From what’s been shared, the main concern is a full loss of service, with repeated attempts to resolve it not leading to a technician visit or a clear outcome. Before any further steps are taken, it’s important to confirm what the fibre equipment is currently showing, as this helps determine whether the fault is on the line or within the home setup.
Could you please confirm the status of the lights on your ONT/router (especially PON and LOS)? That will help narrow down the issue properly and ensure the correct action is taken without further delays.
Warm regards,
Webafrica Crew
Webafrica Crew