10 days of Nothing

To who it concerns,

I have been without Internet for over 10 days. Someone on the property has fibre installed and it seems like my line was cut. I have been with WebAfrica for 2 years and my biggest issue is the lack of human interaction. Not one person has called to make an arrangement to fix it or send out a technician to resolve the issue, I'm stuck waiting for anywhere between 30mins and 2 hours for someone to respond on the WhatsApp chat. It's unacceptable, how can you run a business like this?

The entire system works against the customer and makes it impossible to resolve any issues, a wall could offer more than the people at WebAfrica.

The last reference number I was given was by Cameron Sars *Cameron*: 194BRK030323.

I have still got no idea when this issue will be resolved but I am seriously considering cancelling my services with WebAfrica because never have I ever suffered such a lax attitude toward helping customers.