1 star missing because of the regular outages that happen but 4 star because it is efficient and effect when there is a problem

Hi Zinhle,  

Thank you for sharing your experience so honestly. We understand how frustrating regular outages can be, especially when you rely on your connection daily. Even with efficient support when issues arise, stability is just as important, and we hear your concern on that. 

We’re really pleased to hear that Keegan was kind and helpful in assisting you today. Having someone who is patient and solution-focused can make a real difference during interruptions, and we’re glad that came through in your interaction. 

Your feedback gives us a clear picture of both what’s working well and where the experience is being impacted, and we appreciate you taking the time to share it. 

Warm regards,
 Webafrica Crew