1 star is being generous

I Signed up with Web Africa again as during Lockdown i went with Web Africa. The service was never down and i was able to receive service without having to use their Free to use router. The second time round I was FORCED to take a free to use router and did not want it, as i had my own very powerful router. Paying for the router to be deilvered on signup and paying to have it sent back on cancellation is absurd. Since signup the second time round started rough as i was billed before confirming proof of residence. When my service was supposed to become active and did not. I messaged their support and waited almost 5 hours to get no real answers as to why i'm not even getting any account details yet to pre-setup my account for when the service becomes active. 3 full days passed and i followed up again. Within a few minutes i received my PPP details and an SMS saying my service is now active. Through the entire day, my chat was passed between sevral agents. At this point all i wanted was credit for the time it took for my service to be activated. I was transfered yet again to Customer care. I explained my issue and that my request in not absurd, no response was received from Web Africa's side and they closed the chat as no messages were being sent. The service was infact not yet active and was unable to dial the account. An agent logged a fault so that it can be investigated. At this point in time Web Africa started billing for my service and informed me if i don't make payments, my service will be suspended. i contacted Web Africa again to follow up on my fault, the agent wanted to confirm that the light was infact off and wanted to run through the router's setup. Since the service light is off, regardless of setup the PPP won't dial. i was then informed that my fault has been escalated to investigate. Day number 6 Web Africa tried to do another Debit order. I had to open another chat to explain that my service is still off. The accounts agent made it very clear that i still need to make a payment to avoid being suspended. After expaining several time that i will only make payment when i can confirm my account is on, i was transfered back to support where i was told the same thing again wit hdifferent wording. Since the response time and overall service is so terrible, i was not going to make a payment if i can't confirm it is on as i don't think i can trust Web Africa to provide my with Credit for this time. Through every time of being transfered from agent to agent, everyone asks to confirm my address, email, name and number, even though they know exactly who i am. The SID was only supposed to be transfered from one Web Africa client to another Web Africa client. The person who used the SID before me was able to signup without having to take a free to use router 3 months prior. Day number 10 and we are no closer to being online.