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Hi Please can you give me an update on my order Order No.Z*** For 92 Capricorn drive Lonehill My cell number is *** email is *** or ***

this was placed last year on the 3rd of december.

Nobody has emailed or contacted me in some time,

Good Afternoon, you are through to Kuhle Q the Provisioning Team, I can have a look into your order?

I am sorry that there has not been an update on your order

Before we can proceed, in order to comply with the Data Protection Act and for me to gain full access to your account, there are a few security questions that I would need to ask you

Please confirm your ID/Passport number.

***

james daly

Thank you for providing us with the above information.

Please hold while I locate the accoun

Please confirm, is the order for a new installation in a free standing house?

its a free standing office

?

Thank you for confirming

Please hold

Do you perhaps have an order number

Order No.Z***

Please pardon that, do you have a unit number?

Thank you for confirming

its either 82 or 92 but there are no proper numbers on the offices in that area

Please hold for the sales team to capture the order for you

Hi there, my name is Majied, how can I assist you today?

when is my fiber line bein ginstalled

Order No.Z***

please can this get actioned, iv been waiting since demceber.

nobody has called or emailed me to let me know whats happening. Or asked for more information.

google maps says the property number is 90 or 92 Capricorn road lonehill

i see you placed an order on the 3rd of december and it got cancelled

no i never canclled anything its still waiting to be provisioned.

the previous order got cancelled/

becuase the address was wrong

the order on the 3rd decemeber got cancelled and no new order was placed, i can place you a new one on the correct address, is that okay with you?

Who canceled it

Capture.PNG just reinstate the order that i never canclled.

no problem, is it a normal free standing house turned into an office?

no i think its office

is there a name to the office block?

no its not a office block just a free standing bulidng

this is what it looks like

Capture.PNG google says 90 capricorn rd

what is the name on the board?

the old companies name that was there.

new company is Acorp

thank you, did you receive a router as yet ?

how would i you just told me the order was cacelleed

cancelled