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1.compare to the assistance we are now receiving from web now it's really bad before I could get help for what I needed help on but now all these agents it's like they don't know how to do a thing take them to back to training I really don't get why all old agents were changed now we facing difficulties with small things Now clients ask for refunds which never happened before if it wasn't for Chanel O with her help I would stopped doing referrals and joined HYPA Fibre To get a 2nd line it's a struggle to get premise clearence it's a struggle clients to get installations it's a struggle to get my referral funds it's a struggle most of agents don't know what or how to request such service and they take forever to respond only to find that ,that particular person has no clue what to do and can't assist