TG
Tamlyn G
1 reviews | Active since Apr 2010
03 Sept 2026, 05:22
0/10 for support
The product has been fine but their after support is really bad we are down for day 3 now on the WiFi after 4 hours with their bot yesterday they have still not resolved our issue I asked several times to escalate and was just ignored as a loyal customer with over 10 years never defaulted they really let my business down
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
03 Sept 2026, 09:34Hi Tamlyn,
We understand how frustrating it must be to be without connectivity for several days, especially after loyally supporting us for many years. When you're trying to get back online and not receiving the level of support you expect, it can have a significant impact on your experience, and this is certainly not the service standard we aim to provide.We'd really appreciate the opportunity to help. If the issue is still outstanding, please send us a direct message via Hello Peter with the email address linked to your Webafrica account and a brief summary of the current problem. We'll review the account and assist in determining the best way forward.Your feedback regarding the support experience and response times will be shared with our Service Quality Team for review and improvement. We remain committed to improving our service and ensuring our customers receive the assistance they need.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without connectivity for several days, especially after loyally supporting us for many years. When you're trying to get back online and not receiving the level of support you expect, it can have a significant impact on your experience, and this is certainly not the service standard we aim to provide.We'd really appreciate the opportunity to help. If the issue is still outstanding, please send us a direct message via Hello Peter with the email address linked to your Webafrica account and a brief summary of the current problem. We'll review the account and assist in determining the best way forward.Your feedback regarding the support experience and response times will be shared with our Service Quality Team for review and improvement. We remain committed to improving our service and ensuring our customers receive the assistance they need.
Warm regards,
Webafrica Crew
Webafrica's reply03 Sept 2026, 09:34
Official
Hi Tamlyn,
We understand how frustrating it must be to be without connectivity for several days, especially after loyally supporting us for many years. When you're trying to get back online and not receiving the level of support you expect, it can have a significant impact on your experience, and this is certainly not the service standard we aim to provide.We'd really appreciate the opportunity to help. If the issue is still outstanding, please send us a direct message via Hello Peter with the email address linked to your Webafrica account and a brief summary of the current problem. We'll review the account and assist in determining the best way forward.Your feedback regarding the support experience and response times will be shared with our Service Quality Team for review and improvement. We remain committed to improving our service and ensuring our customers receive the assistance they need.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without connectivity for several days, especially after loyally supporting us for many years. When you're trying to get back online and not receiving the level of support you expect, it can have a significant impact on your experience, and this is certainly not the service standard we aim to provide.We'd really appreciate the opportunity to help. If the issue is still outstanding, please send us a direct message via Hello Peter with the email address linked to your Webafrica account and a brief summary of the current problem. We'll review the account and assist in determining the best way forward.Your feedback regarding the support experience and response times will be shared with our Service Quality Team for review and improvement. We remain committed to improving our service and ensuring our customers receive the assistance they need.
Warm regards,
Webafrica Crew
TG
Tamlyn G's updateReviewer Update
04 Sept 2026, 07:39*** after another 3 hours with the chat I was told the problem now lies with Vumatel and for 2 hours I waited to be connected to them and I gave up at 10pm after receiving a message to say an agent will attend me shortly I can be contacted on ***
TG
Tamlyn G's update04 Sept 2026, 07:39
Reviewer Update
*** after another 3 hours with the chat I was told the problem now lies with Vumatel and for 2 hours I waited to be connected to them and I gave up at 10pm after receiving a message to say an agent will attend me shortly I can be contacted on ***
TG
Tamlyn G's updateReviewer Update
04 Sept 2026, 09:29Day 4 of a new story new turnaround times another 5 hours with a chat who offered absolutely no support day 4 of lost revenue and I'm back to square 1 webafrica suppor you absolutely sux
TG
Tamlyn G's update04 Sept 2026, 09:29
Reviewer Update
Day 4 of a new story new turnaround times another 5 hours with a chat who offered absolutely no support day 4 of lost revenue and I'm back to square 1 webafrica suppor you absolutely sux
Webafrica's replyOfficial
04 Sept 2026, 11:56Hi Tamlyn,
We understand how frustrating it must have been to spend so much time trying to get assistance while being without connectivity. Waiting for support and updates when you're trying to get back online is certainly not the experience we strive to provide. Having reviewed the latest updates, we're pleased to see that corrections have since been made and that your connectivity has been restored. While we're happy that the service is back online, we recognise the inconvenience and frustration you experienced getting to this point.Your feedback regarding the support experience, communication, and the time taken to reach a resolution will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to providing a level of service that meets our customers expectations.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to spend so much time trying to get assistance while being without connectivity. Waiting for support and updates when you're trying to get back online is certainly not the experience we strive to provide. Having reviewed the latest updates, we're pleased to see that corrections have since been made and that your connectivity has been restored. While we're happy that the service is back online, we recognise the inconvenience and frustration you experienced getting to this point.Your feedback regarding the support experience, communication, and the time taken to reach a resolution will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to providing a level of service that meets our customers expectations.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 11:56
Official
Hi Tamlyn,
We understand how frustrating it must have been to spend so much time trying to get assistance while being without connectivity. Waiting for support and updates when you're trying to get back online is certainly not the experience we strive to provide. Having reviewed the latest updates, we're pleased to see that corrections have since been made and that your connectivity has been restored. While we're happy that the service is back online, we recognise the inconvenience and frustration you experienced getting to this point.Your feedback regarding the support experience, communication, and the time taken to reach a resolution will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to providing a level of service that meets our customers expectations.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to spend so much time trying to get assistance while being without connectivity. Waiting for support and updates when you're trying to get back online is certainly not the experience we strive to provide. Having reviewed the latest updates, we're pleased to see that corrections have since been made and that your connectivity has been restored. While we're happy that the service is back online, we recognise the inconvenience and frustration you experienced getting to this point.Your feedback regarding the support experience, communication, and the time taken to reach a resolution will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to providing a level of service that meets our customers expectations.
Warm regards,
Webafrica Crew