0 Stars would be too much.

I would give the experience 0 stars if I could.

We never really experienced any service as they do not bother to ever provide it. They promise that it's not a problem to switch over from the previous user to us since all the equipment is already installed - and then they have the gall to say that they are still 'WITHIN SLA' because it's a new installation. Clearly it is NOT a new installation, they refuse to ever answer the telephone. They have some automated chatbot that nobody has taught anything useful Utterly terrible. And now they are trying to create a fuss and delay about cancelling the order because they are incapable of providing the service? THEY ALSO created a whole set of unnecessary delay before even looking at processing the order because the line need to be FREED UP - from a person that was ALREADY THEIR CLIENT. CLEARLY THIS NOT NEW!!!! Are they actually insane???