Wasp Global Solutions (Pty) Ltd
Claimed Business
|1.4|8 Reviews (last 12 months)|This business does not respond to reviews
Wasp Global Solutions (Pty) Ltd
Claimed Business
|1.4
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|8 Reviews
Oct '25 - Sep '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCT
Carli T
1 reviews | Active since Oct 2025
22 Aug 2026, 09:29
No wifi and no customer service
The worst service I have experienced in my life! I would not recommend them at all unless you want extra problems in your life. If it is even raining slightly the wifi does not work. The wifi would stop working on random days and then you would have to struggle for days to get help from Wasp. The support number have not rep**** me even once. I am currently a student and the wifi not working is coming between me and being able to study. I have to buy a significant amount of data each month to accommodate my studying when the wifi is not working (which is often the case).
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Carli T
1 reviews | Active since Oct 2025
22 Aug 2026, 09:29
No wifi and no customer service
The worst service I have experienced in my life! I would not recommend them at all unless you want extra problems in your life. If it is even raining slightly the wifi does not work. The wifi would stop working on random days and then you would have to struggle for days to get help from Wasp. The support number have not rep**** me even once. I am currently a student and the wifi not working is coming between me and being able to study. I have to buy a significant amount of data each month to accommodate my studying when the wifi is not working (which is often the case).
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Elaine
1 reviews | Active since Mar 2026
14 Jun 2026, 19:41
Awful, I don't recommend!
If I could give zero I would! Absolutely shocking service from WASP. I am paying over R1,000 per month for internet that barely works, and when it inevitably goes down, the only advice I ever receive is, "Reboot the system." A customer should not have to reboot their internet multiple times a day just to maintain a connection. The installation was equally disappointing. Technicians arrived at my home without so much as a greeting and left cables hanging untidily from my cupboard. The workmanship was careless and unprofessional. As for customer support, it is practically non-existent. Calls and messages are answered when they feel like it, if at all. Getting assistance is an exhausting process, and despite escalating the matter to management, nothing has changed. The same problems continue week after week with no permanent solution. My work depends on a reliable internet connection, yet I have been left without service for extended periods, including weekends, while paying premium prices for a service that does not deliver. The lack of accountability, communication, and urgency shown by WASP is unacceptable. If you are looking for reliable internet and responsive customer service, I would strongly recommend looking elsewhere. WASP has been a frustrating and disappointing experience from start to finish.
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Elaine
1 reviews | Active since Mar 2026
14 Jun 2026, 19:41
Awful, I don't recommend!
If I could give zero I would! Absolutely shocking service from WASP. I am paying over R1,000 per month for internet that barely works, and when it inevitably goes down, the only advice I ever receive is, "Reboot the system." A customer should not have to reboot their internet multiple times a day just to maintain a connection. The installation was equally disappointing. Technicians arrived at my home without so much as a greeting and left cables hanging untidily from my cupboard. The workmanship was careless and unprofessional. As for customer support, it is practically non-existent. Calls and messages are answered when they feel like it, if at all. Getting assistance is an exhausting process, and despite escalating the matter to management, nothing has changed. The same problems continue week after week with no permanent solution. My work depends on a reliable internet connection, yet I have been left without service for extended periods, including weekends, while paying premium prices for a service that does not deliver. The lack of accountability, communication, and urgency shown by WASP is unacceptable. If you are looking for reliable internet and responsive customer service, I would strongly recommend looking elsewhere. WASP has been a frustrating and disappointing experience from start to finish.
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Theo van der Westhuizen
1 reviews | Active since May 2026
11 May 2026, 14:09
Worst service and technology. Stay away!
I have been a customer for a number of years and although the service wasn't perfect, I managed. The last number of months have been a nightmare with them. My cellphone data account went through the roof as I could not get them to deliver a stable wifi. I am looking for an alternative service provider.
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Theo van der Westhuizen
1 reviews | Active since May 2026
11 May 2026, 14:09
Worst service and technology. Stay away!
I have been a customer for a number of years and although the service wasn't perfect, I managed. The last number of months have been a nightmare with them. My cellphone data account went through the roof as I could not get them to deliver a stable wifi. I am looking for an alternative service provider.
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Noelien P
1 reviews | Active since Jun 2024
3 May 2026, 17:37
Worst Wifi and Support !!!!
Wors ever Wifi!!! Worst support ever!! No Wifi for 4 days now and calling or sending messages to the support team is a waste of time..They do not amswer or they give you the same excuse each and every time.. "Technicians are on site restoring connection for 4 days now" Do these people think we are stupid!!! Dont ever waste your money on this service please!!!!!
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Noelien P
1 reviews | Active since Jun 2024
3 May 2026, 17:37
Worst Wifi and Support !!!!
Wors ever Wifi!!! Worst support ever!! No Wifi for 4 days now and calling or sending messages to the support team is a waste of time..They do not amswer or they give you the same excuse each and every time.. "Technicians are on site restoring connection for 4 days now" Do these people think we are stupid!!! Dont ever waste your money on this service please!!!!!
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Berlien S
1 reviews | Active since Feb 2026
7 Feb 2026, 09:41
USELESS!!!!
WASP WiFi – Absolutely Useless Service and Zero Support I am beyond frustrated with WASP WiFi. Our internet has been offline for DAYS, yet all I get from support is the same useless excuse over and over again: “There is no technician in your area.” How is that my problem when I pay a large amount of money every month for a service that is more OFF than ON? If you cannot support an area, you should not be selling services there in the first place. Your support is a complete joke. • The support numbers give ZERO help • My messages are ignored • When I call, I’m constantly told “no agents available” • A “ticket is logged”, but nothing ever happens Apparently there is no one in the area who can fix it, so what exactly am I paying for? This is not a once-off issue — it is ongoing, and I am tired of excuses, silence, and empty promises. Internet is not a luxury anymore, it’s a basic service, and WASP is failing miserably at delivering it. If this is not resolved immediately, I will be taking this further and switching providers, because this level of service is unacceptable and unprofessional. Avoid WASP WiFi if you value reliable internet and actual customer support.
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Berlien S
1 reviews | Active since Feb 2026
7 Feb 2026, 09:41
USELESS!!!!
WASP WiFi – Absolutely Useless Service and Zero Support I am beyond frustrated with WASP WiFi. Our internet has been offline for DAYS, yet all I get from support is the same useless excuse over and over again: “There is no technician in your area.” How is that my problem when I pay a large amount of money every month for a service that is more OFF than ON? If you cannot support an area, you should not be selling services there in the first place. Your support is a complete joke. • The support numbers give ZERO help • My messages are ignored • When I call, I’m constantly told “no agents available” • A “ticket is logged”, but nothing ever happens Apparently there is no one in the area who can fix it, so what exactly am I paying for? This is not a once-off issue — it is ongoing, and I am tired of excuses, silence, and empty promises. Internet is not a luxury anymore, it’s a basic service, and WASP is failing miserably at delivering it. If this is not resolved immediately, I will be taking this further and switching providers, because this level of service is unacceptable and unprofessional. Avoid WASP WiFi if you value reliable internet and actual customer support.
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Dezi van den Berg
1 reviews | Active since Feb 2026
3 Feb 2026, 18:16
Terrible aftercare services
Terrible after service!!!!!! Wifi is more down and out then on, when you query on what the problem is they are ‘investigating’ and ‘will update soon’, nothing happens!! We are several people on 1 premises that complaints about them every week, but they clearly don’t want to do business. They are so quick to cut off wifi if you pay late, but when the problem is on their side? NOTHING happens!!! Terrible terrible terrible wifi services!!! If I had another choice I would’ve moved, I might as well cancel my contract because they clearly don’t need my money!!!
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Dezi van den Berg
1 reviews | Active since Feb 2026
3 Feb 2026, 18:16
Terrible aftercare services
Terrible after service!!!!!! Wifi is more down and out then on, when you query on what the problem is they are ‘investigating’ and ‘will update soon’, nothing happens!! We are several people on 1 premises that complaints about them every week, but they clearly don’t want to do business. They are so quick to cut off wifi if you pay late, but when the problem is on their side? NOTHING happens!!! Terrible terrible terrible wifi services!!! If I had another choice I would’ve moved, I might as well cancel my contract because they clearly don’t need my money!!!
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Derick O
1 reviews | Active since Nov 2021
11 Dec 2025, 07:48
Wasp worst internet service provider.
My advice to anyone looking for a internet service provider, stay away from Wasp. They can not sort my problem. Been without internet for the last five weekends. Been waiting for a manager to phone me back for three days, when I phone he is on a call and will call mr back shortly. Not for days now. I hope this review will prompt him to phone me back.
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Derick O
1 reviews | Active since Nov 2021
11 Dec 2025, 07:48
Wasp worst internet service provider.
My advice to anyone looking for a internet service provider, stay away from Wasp. They can not sort my problem. Been without internet for the last five weekends. Been waiting for a manager to phone me back for three days, when I phone he is on a call and will call mr back shortly. Not for days now. I hope this review will prompt him to phone me back.
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