NPS Score
0
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About Hatfield VW Braamfontein
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Hellopeter has tracked Hatfield VW Braamfontein across 21 reviews. Hatfield VW Braamfontein hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Hatfield VW Braamfontein? Write a review to help others decide.
Recent reviews (5)
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Share Your Experience1 reviews | Active since Sept 2026
Excellent Service
Outstanding service from VW Braamfontein! From start to finish, nothing was too much effort. Karabelo, Marco & Rozahn went above and beyond to make my dream come true. Extremely satisfied and highly recommend them! ⭐️
1 reviews | Active since Sept 2026
Excellent Service
Outstanding service from VW Braamfontein! From start to finish, nothing was too much effort. Karabelo, Marco & Rozahn went above and beyond to make my dream come true. Extremely satisfied and highly recommend them! ⭐️
1 reviews | Active since Feb 2017
Worst service from Vw Braamfontein
For the second time I took a 2025 polo vivid brought brand new from VW Braamfontein. It now has 11k km on the clock and the apple car play and or android auto does not work. The first time it was there for 3 days and they said it works, again today it was there from 7:30 and they say it works but only with an original apple cable??? The issue is they tested with a black apple cable and know apple does not sell black cables, and the cable was a lighting cable, and I use a type c iPhone. So does that mean that I need a lightning cable for my apple car play to work? The technician was also not sure if it’s works with a type c iPhone. Then they try to tell me the tires are worn, wow instead of fixing what brought the car in for they tell me about Tyres. Apple car play and android auto is still not working. And VW wonders why we move to other brands. WORST SERVICE EVER! It will be cheaper to get an after market deck. Last VW I buy brand new!
1 reviews | Active since Feb 2017
Worst service from Vw Braamfontein
For the second time I took a 2025 polo vivid brought brand new from VW Braamfontein. It now has 11k km on the clock and the apple car play and or android auto does not work. The first time it was there for 3 days and they said it works, again today it was there from 7:30 and they say it works but only with an original apple cable??? The issue is they tested with a black apple cable and know apple does not sell black cables, and the cable was a lighting cable, and I use a type c iPhone. So does that mean that I need a lightning cable for my apple car play to work? The technician was also not sure if it’s works with a type c iPhone. Then they try to tell me the tires are worn, wow instead of fixing what brought the car in for they tell me about Tyres. Apple car play and android auto is still not working. And VW wonders why we move to other brands. WORST SERVICE EVER! It will be cheaper to get an after market deck. Last VW I buy brand new!
1 reviews | Active since Jul 2024
GREAT SERVICE, HIGH PROFESIONAL PERFORMANCE AND EFFECIANCY
Good day. Please allow me to take a moment of your time to appreciate the high level of service I received at Hartfield VW today when I booked my car in for service. My first encounter with the security guard was humbling he stopped me from parking outside before I even explained why I was there sent me direct to the relevant place no waste of time. My second splendid encounter was with Anganathi, she simplified the whole booking process in a very short and stress-free time. She was eager to assist further this made me feel valued as a client. When I needed proof of the services I had already done on the car it literally took her seconds to send me the relevant document and when I got there the booking and everything was made easy. Secondly the driver Lucky if I remember correctly, he is very passionate about his work the way he address clients with respect, he checks for convenient times to pick up the client, he is very time conscious. He asked if it was if he first dropped of one of the clients then drop me after since it is on the way he didn’t just assume. He calls now and again making sure that you are ready when he arrives at a client’s convenience. Lastly the technician has great customer service, I know nothing about cars but through Blessing’s explanation of the components of the car I feel like I feel like i know more about break-pads, service plans etc. This gentleman is very informative. My car came in in the morning, before I was expecting it to be done, Blessing alerted me of everything being done at 14:00. Just after that the driver calls to check on my readiness. Everything happening on high professional sequences impressed me I don’t want to lie.
1 reviews | Active since Jul 2024
GREAT SERVICE, HIGH PROFESIONAL PERFORMANCE AND EFFECIANCY
Good day. Please allow me to take a moment of your time to appreciate the high level of service I received at Hartfield VW today when I booked my car in for service. My first encounter with the security guard was humbling he stopped me from parking outside before I even explained why I was there sent me direct to the relevant place no waste of time. My second splendid encounter was with Anganathi, she simplified the whole booking process in a very short and stress-free time. She was eager to assist further this made me feel valued as a client. When I needed proof of the services I had already done on the car it literally took her seconds to send me the relevant document and when I got there the booking and everything was made easy. Secondly the driver Lucky if I remember correctly, he is very passionate about his work the way he address clients with respect, he checks for convenient times to pick up the client, he is very time conscious. He asked if it was if he first dropped of one of the clients then drop me after since it is on the way he didn’t just assume. He calls now and again making sure that you are ready when he arrives at a client’s convenience. Lastly the technician has great customer service, I know nothing about cars but through Blessing’s explanation of the components of the car I feel like I feel like i know more about break-pads, service plans etc. This gentleman is very informative. My car came in in the morning, before I was expecting it to be done, Blessing alerted me of everything being done at 14:00. Just after that the driver calls to check on my readiness. Everything happening on high professional sequences impressed me I don’t want to lie.
1 reviews | Active since Sept 2021
Appreciation for Exceptional Service – Morne vd Westhuizen Hi team, I would like to extend my deepest appreciation for the outstanding service I received from Morne vd Westhuizen during my recent vehicle service at VW Braamfontein
Appreciation for Exceptional Service – Morne vd Westhuizen Hi team, I would like to extend my deepest appreciation for the outstanding service I received from Morne vd Westhuizen during my recent vehicle service at VW Braamfontein. Step by step, he engages with you throughout the process, keeps you updated, and adds a personal touch — right down to knowing your car and its history. He makes sure you clearly understand what is required, helps you make the right decisions for both your vehicle and your pocket, and you can genuinely feel that he puts the customer first at every point. This level of service is rare, and it’s the reason I can’t imagine anyone else looking after my vehicle. Morne, thank you for your dedication and excellence. Please keep up the great work — if you ever leave VW, I’ll be following you wherever you go!
1 reviews | Active since Sept 2021
Appreciation for Exceptional Service – Morne vd Westhuizen Hi team, I would like to extend my deepest appreciation for the outstanding service I received from Morne vd Westhuizen during my recent vehicle service at VW Braamfontein
Appreciation for Exceptional Service – Morne vd Westhuizen Hi team, I would like to extend my deepest appreciation for the outstanding service I received from Morne vd Westhuizen during my recent vehicle service at VW Braamfontein. Step by step, he engages with you throughout the process, keeps you updated, and adds a personal touch — right down to knowing your car and its history. He makes sure you clearly understand what is required, helps you make the right decisions for both your vehicle and your pocket, and you can genuinely feel that he puts the customer first at every point. This level of service is rare, and it’s the reason I can’t imagine anyone else looking after my vehicle. Morne, thank you for your dedication and excellence. Please keep up the great work — if you ever leave VW, I’ll be following you wherever you go!
1 reviews | Active since Sept 2020
Unsatisfactory oil service
I took my car in for service on 12 December 2025, before travelling to the Eastern Cape for the December holidays. Upon return, I had to refill oil. This is not happening for the first time, it has been the case since I started servicing with them in 2022. I made the service advisor aware of this, and before servicing with them, I used VW Menlyn in Pretoria and never had any problems with oil until the next service or I would only fill oil a week before the service, and I would travel to the EC even then. My car does not leak whatsoever, I do not think it is normal to refill oil after not even a month after servicing.
1 reviews | Active since Sept 2020
Unsatisfactory oil service
I took my car in for service on 12 December 2025, before travelling to the Eastern Cape for the December holidays. Upon return, I had to refill oil. This is not happening for the first time, it has been the case since I started servicing with them in 2022. I made the service advisor aware of this, and before servicing with them, I used VW Menlyn in Pretoria and never had any problems with oil until the next service or I would only fill oil a week before the service, and I would travel to the EC even then. My car does not leak whatsoever, I do not think it is normal to refill oil after not even a month after servicing.