Based on recent customer reviews, Vuse is facing sustained frustration around product reliability and after-sales support. Shoppers repeatedly report Vuse Go and pod devices that will not recharge, batteries dying while liquid remains, and pods leaking inside sealed blister packs. Online orders draw the heaviest criticism, with missed one to three day delivery promises, parcels sent to wrong addresses, unanswered emails and refunds that never arrive. Kiosk exchange refusals and Wecheer voucher redemption also disappoint. A smaller group praises the new V8610 rechargeable device, the flavour range and help quitting smoking.
Replied to 100% of negative reviews
Reply time on negative reviews: 45h 9m
TrustIndex
2.4
Ranking
#14
in Consumer Goods
Reply Time
45h 9m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 45h 9m
Nov '25 - Oct '26
Frequently Asked Questions About Vuse
What do customers say about Vuse?
Based on recent customer reviews, Vuse is facing sustained frustration around product reliability and after-sales support. Shoppers repeatedly report Vuse Go and pod devices that will not recharge, batteries dying while liquid remains, and pods leaking inside sealed blister packs. Online orders draw the heaviest criticism, with missed one to three day delivery promises, parcels sent to wrong addresses, unanswered emails and refunds that never arrive. Kiosk exchange refusals and Wecheer voucher redemption also disappoint. A smaller group praises the new V8610 rechargeable device, the flavour range and help quitting smoking.
Is Vuse trustworthy?
Vuse has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 45 hours 9 min. Hellopeter has tracked Vuse across 193 total reviews. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2013
Worst Support and Service Vuse/Wecheer
I haven’t received my rewards, and customer support in the app has not been helpful or responsive. I’ve tried contacting them but still have no clear answer or response. Staff claims that they are not aware of any changes due to Vuse not providing training. This is not the first encounter. Rather use other Vaping products. What a disappointment.
1 reviews | Active since Jan 2013
Worst Support and Service Vuse/Wecheer
I haven’t received my rewards, and customer support in the app has not been helpful or responsive. I’ve tried contacting them but still have no clear answer or response. Staff claims that they are not aware of any changes due to Vuse not providing training. This is not the first encounter. Rather use other Vaping products. What a disappointment.
1 reviews | Active since Nov 2016
Loyal Vuse customer disappointed by Greenstone Area Manager and refusal to investigate faulty device”
Very disappointed with Vuse Greenstone customer service I am extremely disappointed with the way my complaint was handled at Vuse Greenstone. I drove all the way from Krugersdorp to Greenstone to resolve an issue with my Vuse device. The device was working properly initially, but the problem started after Vuse pods began leaking into the device. I explained this to the consultant, but instead of properly investigating the cause of the problem, I was simply told that the device could not be replaced because it was out of warranty. What disappointed me even more was that the Area Manager was not willing to speak to me directly. I wanted the opportunity to explain exactly what happened, but instead he communicated his decision through the consultant. I have been a loyal Vuse customer and regularly purchase Vuse products, often twice a week. I find it extremely disappointing that this level of loyalty seems to mean nothing when a customer experiences a problem. Are customers really expected to purchase a new device every six months, especially when the issue appears to have started because the pods were leaking into the device? The pods are already expensive, and having to constantly replace the device is simply not reasonable. There are many competing products available in the market, and customer service is one of the reasons customers choose to remain loyal to a brand. I also need to point out that I spent money on fuel and my time driving from Krugersdorp to Greenstone, only to be turned away without my complaint being properly investigated. My time and money have value too. This is not just about wanting a free replacement. It is about how a loyal customer was treated and the lack of willingness to properly listen to and investigate my complaint. I would like Vuse to please escalate this matter to someone senior who can review what happened at the Greenstone store and provide a proper response.
1 reviews | Active since Nov 2016
Loyal Vuse customer disappointed by Greenstone Area Manager and refusal to investigate faulty device”
Very disappointed with Vuse Greenstone customer service I am extremely disappointed with the way my complaint was handled at Vuse Greenstone. I drove all the way from Krugersdorp to Greenstone to resolve an issue with my Vuse device. The device was working properly initially, but the problem started after Vuse pods began leaking into the device. I explained this to the consultant, but instead of properly investigating the cause of the problem, I was simply told that the device could not be replaced because it was out of warranty. What disappointed me even more was that the Area Manager was not willing to speak to me directly. I wanted the opportunity to explain exactly what happened, but instead he communicated his decision through the consultant. I have been a loyal Vuse customer and regularly purchase Vuse products, often twice a week. I find it extremely disappointing that this level of loyalty seems to mean nothing when a customer experiences a problem. Are customers really expected to purchase a new device every six months, especially when the issue appears to have started because the pods were leaking into the device? The pods are already expensive, and having to constantly replace the device is simply not reasonable. There are many competing products available in the market, and customer service is one of the reasons customers choose to remain loyal to a brand. I also need to point out that I spent money on fuel and my time driving from Krugersdorp to Greenstone, only to be turned away without my complaint being properly investigated. My time and money have value too. This is not just about wanting a free replacement. It is about how a loyal customer was treated and the lack of willingness to properly listen to and investigate my complaint. I would like Vuse to please escalate this matter to someone senior who can review what happened at the Greenstone store and provide a proper response.
1 reviews | Active since Nov 2012
Bad Product
I have already reported the issue regarding the fuses that won't charge. Despite already providing the product code, I am now receiving multiple emails requesting it again, along with requests for the proof of purchase. All of this information has already been provided."
1 reviews | Active since Nov 2012
Bad Product
I have already reported the issue regarding the fuses that won't charge. Despite already providing the product code, I am now receiving multiple emails requesting it again, along with requests for the proof of purchase. All of this information has already been provided."
1 reviews | Active since Aug 2019
Wecheer vouchers are useless
They introduce you to Wecheer, you earn vouchers. BUT, never on specials, these are just to make you buy more. I have cancelled mine, as they are no use to me. I buy 2 cartons a month - whereby I get an extra per box. I take the used pods back, and get R25.00 per pack off, BUT you now cannot use the vouchers against these. i.e. Buy more, then you can redeem the voucher.
1 reviews | Active since Aug 2019
Wecheer vouchers are useless
They introduce you to Wecheer, you earn vouchers. BUT, never on specials, these are just to make you buy more. I have cancelled mine, as they are no use to me. I buy 2 cartons a month - whereby I get an extra per box. I take the used pods back, and get R25.00 per pack off, BUT you now cannot use the vouchers against these. i.e. Buy more, then you can redeem the voucher.
1 reviews | Active since Dec 2016
Don't Buy Vuse Online
I bought a disposable vape online 20 days ago. It didn't work. I sent it back, and then I never heard from them again. When I emailed to follow up, they didn't reply. That's a hundred bucks I could have spent on something I could actually use.
1 reviews | Active since Dec 2016
Don't Buy Vuse Online
I bought a disposable vape online 20 days ago. It didn't work. I sent it back, and then I never heard from them again. When I emailed to follow up, they didn't reply. That's a hundred bucks I could have spent on something I could actually use.
1 reviews | Active since Jun 2011
Vuse Go vapes are the worst vape brand!!!!
I tried all three Vuse Go types available. The rechargeables ones do not recharge at all. I have spend over R500 this week alone. The small one lasted a day, with over a third of the oil left. Medium lasted 2 days, but then didn't charge. The big one lasted 3 days before battery ran out, over 2 thirds of oil left, doesn't recharge. Will NEVER buy this bad brand again.
1 reviews | Active since Jun 2011
Vuse Go vapes are the worst vape brand!!!!
I tried all three Vuse Go types available. The rechargeables ones do not recharge at all. I have spend over R500 this week alone. The small one lasted a day, with over a third of the oil left. Medium lasted 2 days, but then didn't charge. The big one lasted 3 days before battery ran out, over 2 thirds of oil left, doesn't recharge. Will NEVER buy this bad brand again.
1 reviews | Active since Jul 2020
Worst online store service EVER
Not even wort one red star. Seriously!? I have my own profile, after I finally managed to “unlock” my profile, I can’t place another order. Then, thinking it’s just me, my husband placed an order for me on his profile. With the delivery address CLEARLY stipulated, they, AGAIN send the products to the WRONG ADDRESS! I’ve sent an email asking them to confirm the delivery address is as per the order, no response. On that same email, I asked for any feedback, still no response. And the courier tracking shows the parcel is now in Johannesburg - guess what? The delivery address is in the Western Cape! Same province as where the items was shipped from. I’ve seriously had it with Vuse and online orders. They should just simply close the online store. I’ve been a loyal vuse customer since their first products was released, but this was definitely the last vuse products I will EVER buy!!!
1 reviews | Active since Jul 2020
Worst online store service EVER
Not even wort one red star. Seriously!? I have my own profile, after I finally managed to “unlock” my profile, I can’t place another order. Then, thinking it’s just me, my husband placed an order for me on his profile. With the delivery address CLEARLY stipulated, they, AGAIN send the products to the WRONG ADDRESS! I’ve sent an email asking them to confirm the delivery address is as per the order, no response. On that same email, I asked for any feedback, still no response. And the courier tracking shows the parcel is now in Johannesburg - guess what? The delivery address is in the Western Cape! Same province as where the items was shipped from. I’ve seriously had it with Vuse and online orders. They should just simply close the online store. I’ve been a loyal vuse customer since their first products was released, but this was definitely the last vuse products I will EVER buy!!!