1 reviews | Active since Jul 2020
Worst online store service EVER
Not even wort one red star. Seriously!? I have my own profile, after I finally managed to “unlock” my profile, I can’t place another order. Then, thinking it’s just me, my husband placed an order for me on his profile. With the delivery address CLEARLY stipulated, they, AGAIN send the products to the WRONG ADDRESS! I’ve sent an email asking them to confirm the delivery address is as per the order, no response. On that same email, I asked for any feedback, still no response. And the courier tracking shows the parcel is now in Johannesburg - guess what? The delivery address is in the Western Cape! Same province as where the items was shipped from.
I’ve seriously had it with Vuse and online orders. They should just simply close the online store. I’ve been a loyal vuse customer since their first products was released, but this was definitely the last vuse products I will EVER buy!!!
Since their last reply, I’ve enquired about the status and each time I received the same tracking link and number, which I, of course, already have.
Today I called the courier company to enquire, again, and apparently the Sender, Velo/Vuse, instructed the courier to return the parcel - to sender. So for more than a week, I was led to believe my products is on it’s way to me, while YOU instructed the courier to RETURN.
What am I supposed to make of this!?
Since their last reply, I’ve enquired about the status and each time I received the same tracking link and number, which I, of course, already have.
Today I called the courier company to enquire, again, and apparently the Sender, Velo/Vuse, instructed the courier to return the parcel - to sender. So for more than a week, I was led to believe my products is on it’s way to me, while YOU instructed the courier to RETURN.
What am I supposed to make of this!?