MW
Morne W
1 reviews | Active since Feb 2017
06 Oct 2017, 10:46
Zero response
I have placed an order for Fibre at home in August. Our area went live at the end of September and I was told that the installers will be in contact with us with regards to installation dates. As of today nobody has phoned us and after sending multiple emails i got zero response from any of them.
I have placed multiple phone calls but the call either drops after not getting through after minutes of waiting or when they do answer they just take my contact details and say that they will get the information through to the correct party, but still NO RESPONSE WHATSOEVER. Terrible service and terribe communication so far.
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Replies (2)
Vumatel's replyOfficial
06 Oct 2017, 13:20Good day Morne
We trust that you are well
We sincerely apologise for the inconvenience and the delay of your installation. We will escalate this to the relevant department to attend to your issue and revert back to you.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply06 Oct 2017, 13:20
Official
Good day Morne
We trust that you are well
We sincerely apologise for the inconvenience and the delay of your installation. We will escalate this to the relevant department to attend to your issue and revert back to you.
Kind Regards
The Vuma Team
Best regards,
MW
Morne W's updateReviewer Update
09 Oct 2017, 21:15Someone phoned me shortly after placing the complaint and took our account details down. I was told someone from sales/installation will be in contact with me but still NO ONE has contacted me since.
MW
Morne W's update09 Oct 2017, 21:15
Reviewer Update
Someone phoned me shortly after placing the complaint and took our account details down. I was told someone from sales/installation will be in contact with me but still NO ONE has contacted me since.