SV
Shalane V
1 reviews | Active since Mar 2020
19 Dec 2022, 10:06
ZERO ASSISTANCE FROM VUMA
Rise telecoms are blaming you for the zero connectivity in our building since 11 December. What are you doing about it VUMA!!!!!! NOTHING!!
Helpful (0)
Replies (9)0
Replies (9)
Vumatel's replyOfficial
19 Dec 2022, 10:29Good day Shalane V
Thank you for getting in touch.
We are sorry to hear about this. Please provide us with a ticket number for the ISPs escalation and also confirm your full address.
We await your response.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are sorry to hear about this. Please provide us with a ticket number for the ISPs escalation and also confirm your full address.
We await your response.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply19 Dec 2022, 10:29
Official
Good day Shalane V
Thank you for getting in touch.
We are sorry to hear about this. Please provide us with a ticket number for the ISPs escalation and also confirm your full address.
We await your response.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are sorry to hear about this. Please provide us with a ticket number for the ISPs escalation and also confirm your full address.
We await your response.
Kind regards
The Vuma Team
Best regards,
SV
Shalane V's updateReviewer Update
19 Dec 2022, 10:41I dont have a ticket number because Rise will not provide. All they say is that they are waiting for YOU VUMA!!! The building is Manhattan in Sunninghill Sandton!! The entire building has no fibre connectivity!!!!!
SV
Shalane V's update19 Dec 2022, 10:41
Reviewer Update
I dont have a ticket number because Rise will not provide. All they say is that they are waiting for YOU VUMA!!! The building is Manhattan in Sunninghill Sandton!! The entire building has no fibre connectivity!!!!!
Vumatel's replyOfficial
19 Dec 2022, 10:49Thank you for your response.
Your ISP (internet service provider) has to assist with troubleshooting, and should the issue be fibre, a ticket will be logged. As we do not have a reported outage.
Kind regards
The Vuma Team
Your ISP (internet service provider) has to assist with troubleshooting, and should the issue be fibre, a ticket will be logged. As we do not have a reported outage.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply19 Dec 2022, 10:49
Official
Thank you for your response.
Your ISP (internet service provider) has to assist with troubleshooting, and should the issue be fibre, a ticket will be logged. As we do not have a reported outage.
Kind regards
The Vuma Team
Your ISP (internet service provider) has to assist with troubleshooting, and should the issue be fibre, a ticket will be logged. As we do not have a reported outage.
Kind regards
The Vuma Team
Best regards,
SV
Shalane V's updateReviewer Update
19 Dec 2022, 10:54So you saying that you never received a report for Manhattan complex in Sunninghill? Rise support just informed me now again that they waiting for feedback from Vuma! They said you are the problem and delay because it is a fibre issue. How can you say there is no ticket if one of your technicians were at building yesterday?
SV
Shalane V's update19 Dec 2022, 10:54
Reviewer Update
So you saying that you never received a report for Manhattan complex in Sunninghill? Rise support just informed me now again that they waiting for feedback from Vuma! They said you are the problem and delay because it is a fibre issue. How can you say there is no ticket if one of your technicians were at building yesterday?
Vumatel's replyOfficial
19 Dec 2022, 10:58Thank you for response.
May please have the ticket number so we can look into this.
We await your response.
Kind regards
The Vuma Team
May please have the ticket number so we can look into this.
We await your response.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply19 Dec 2022, 10:58
Official
Thank you for response.
May please have the ticket number so we can look into this.
We await your response.
Kind regards
The Vuma Team
May please have the ticket number so we can look into this.
We await your response.
Kind regards
The Vuma Team
Best regards,
SV
Shalane V's updateReviewer Update
19 Dec 2022, 11:14Like i said Rise Telecoms has logged it i dont have it!!!
SV
Shalane V's update19 Dec 2022, 11:14
Reviewer Update
Like i said Rise Telecoms has logged it i dont have it!!!
Vumatel's replyOfficial
19 Dec 2022, 11:42Please confirm your full address.
We await your response.
We await your response.
Best regards,
Vumatel's reply19 Dec 2022, 11:42
Official
Please confirm your full address.
We await your response.
We await your response.
Best regards,
SV
Shalane V's updateReviewer Update
19 Dec 2022, 12:18Now they say the ticket was logged by Reflex.
The address is 2 kikuyu Road, The complex is Manhattan in Sunninghill Sandton
The address is 2 kikuyu Road, The complex is Manhattan in Sunninghill Sandton
SV
Shalane V's update19 Dec 2022, 12:18
Reviewer Update
Now they say the ticket was logged by Reflex.
The address is 2 kikuyu Road, The complex is Manhattan in Sunninghill Sandton
The address is 2 kikuyu Road, The complex is Manhattan in Sunninghill Sandton
Vumatel's replyOfficial
19 Dec 2022, 14:09Thank you for the details.
We only have 1 ticket from the area for 1 unit. Please ask for the ticket number.
Kind regards
The Vuma Team
We only have 1 ticket from the area for 1 unit. Please ask for the ticket number.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply19 Dec 2022, 14:09
Official
Thank you for the details.
We only have 1 ticket from the area for 1 unit. Please ask for the ticket number.
Kind regards
The Vuma Team
We only have 1 ticket from the area for 1 unit. Please ask for the ticket number.
Kind regards
The Vuma Team
Best regards,