Your technicians broke my line

Your fibre technicians have been replacing the fibre maintenance boxes in our streets in Blairgowrie, and ever since YOUR technicians started digging up the old maintenance boxes, we have been without a connection since yesterday. I even spoke to your technicians who were installing the maintenance boxes twice today and they DID ABSOLUTELY NOTHING to help.

I confirmed with my neighbours and their fibre connection has been up and running since yesterday, but my cpe is still flashing blue.

I have raised this with my ISP and a ticket was logged, I also messaged your X account and I received a copy and paste response as follows:

"Hi, Brad Mills your physical fibre connection is stable and connected, should you have no connection please contact your ISP for assistance."

I wouldn't be messaging your company if my line was stable and running.

I called your customer call centre and was told the my IP address expired.

I am absolutely disgusted with how you treat your customers, and shove them from pillar to post.