PP
Peter P

1 reviews | Active since Nov 2015

28 Feb 2017, 14:18

You will regret going with Vumatel when you end up offline

<p>I am currently without internet for 6 days. In day 2 they told me already that a technician is on his way to my place. They told me that on days 3-5 also. I do not know how many technicians are still to call me and on their way. The sad part is that I still have to pay my service provider in full for my internet, although I cannot use it. It is extremely frustrating, because no one gets back to me.</p>

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Replies (1)
Vumatel
Vumatel's reply28 Feb 2017, 15:28
Official

Hi Peter,


We apologise for the inconvenience caused and understand your frustration.
Please could you kindly send us an email with your contact details and address to *** so that we can escalated your issue to the Installation Managers and have your line activated.

Apologies again for the inconvenience caused. We will be in contact with you.

Kind Regards,
The VUMA Team