You will pay for fibre premium, even though we're sloppy slow to fix the error on Vodacom fibre side

How does one pay for a service and not get what you pay for?? I emailed vuma/vodacom icw me relocating back in May 23, to which NO one rep****. Beginning this month I moved to new home and my fibre was not active. I called in and they said they have no records of my email and that it will take a month to relocate. And I was told i stil have to pay the monthly fee even though I cant use it! Thats just amazing Vodacom! So I start the relogging of fibre query and get a ref number to have line relocated (this was done over 2weeks ago) and rec ref nr SR***. No one called me last week or even emailed me to say 'hey are you home, can we check the fibre box thats in your new place" NO!!!! NO ONE! Today I sent an email to express my disgust in Vodacom's customer services and think its time I move to a service provider that actually attends to its customers queries. Got a call earlier on and was put through to a lady in fibre department. She said she cant see that a relocating query was logged after i gave her the ref nr received. She again recreates a new query for my line to be activated but it requires me being infront of my fibre box. So we scheduled a time for someone to call me later this afternoon. Very happy with some progress. But when I asked her the query, who will contact me to get a refund for the almost a month of no internet connection, she confirms that my box at prev house is still active! ***! was this not suppose to have been deactivated upon call in to have line reconnected at new place? I gave confirmation that I MOVED into new home and that I NO LONGER reside in address on the system. I gave my new address as well and they checked for fibre connection etc. All was in order. Now im just asking myself....Is it wise to stay with Vuma/Vodacom? After being with vodacom for over 20yrs....will other queries now arise? Im in two minds....