You have to struggle to get any help

ONT was installed in my unit on 14th Feb 2018 but I have called them daily to get fibre line spliced so that Webafrica can finally connect me but I keep getting told different stories. the latest is that my area isn't live but I am currently connected to my neighbor's fibre connection who is provided through Vumatel and Webafrica.

This process is meant to take 24 to 48 hours at most. I am running out of options.

My advice would be to use any other fibre provider. I feel that their support staff don't have adequate knowledge to resolve issues effectively.