You can’t even get hold of them when you have a problem

How can we not get hold of you????? We have 2 businesses, one being a digital marketing company and another being a guesthouse with 40 guests that want to book out because we don’t have internet access. Our kids also do their schooling online so they can’t even attend school😡. Our service provider has logged it over the weekend already but no one is getting back to us.