Yes 5* service still is able to be found!

Having an equipment breakdown over a weekend caused the drop in my fibre connection and engaging with my ISP left me with no alternatives than to wait till the Monday to engage with the Vuma team - who responded fantastically! I spoke to wonderful lady called Sophy who clarified the actions and steps to ensure that my connection was restored Monday afternoon and at 16:00 I was visited by a technician Samuel who sorted me out with tremendous professionalism. The follow up call from the technical dispatch lead as well as a courtesy call from Sophy to ensure all was sorted really showed how professionalism still exists in this industry and I really commend her on her customer service and solution manner. Its always easy to complain when things are not immediately resolved but with a little patience and clear conversation things are always cleared up. As to the interest from my ISP … still have not heard from them as yet to check if I am sorted so that's another review for another day :)