Would not recommend!!

Item: Vumatel
Rating: 1
Author: Siba X

I haven't connection for over 48hours with out any communication as to what may be wrong!!! This is my first month with Vuma and all I can say is Pathetic!!! How can I pay for wifi and now I have to buy data??? They deserve a negative rating actually, close the whole company down, useless!!

Helpful (0)

Replies (4)

Vumatel's replyOfficial

12 Dec 2022, 13:00

Good day Siba

Thanks for taking my call earlier.
As per our telephone conversation, we have sent your ticket to our technical team and we will revert back with feedback.

Kind regards
The Vuma Team

Vumatel's reply12 Dec 2022, 13:00

Official

Good day Siba

Thanks for taking my call earlier.
As per our telephone conversation, we have sent your ticket to our technical team and we will revert back with feedback.

Kind regards
The Vuma Team

Siba X's updateReviewer Update

13 Dec 2022, 10:02

Thank you to Tina Miya from Vumatel who was able to resolve my issue and reconnect me in a few hours after 72hours of not getting any assistance. Called and emailed almost every hour until the issue was resolved. Thanks Tina Miya.

Siba X's update13 Dec 2022, 10:02

Reviewer Update

Vumatel's replyOfficial

13 Dec 2022, 13:00

Good day
Thank you for the positive review and we will share the review with Tina Miya.

Kind Regards
The Vuma Team

Vumatel's reply13 Dec 2022, 13:00

Official

Good day
Thank you for the positive review and we will share the review with Tina Miya.

Kind Regards
The Vuma Team

Vumatel's replyOfficial

13 Dec 2022, 13:07

Good day
Thanks for making contact with us.
Please note that the above-provided ticket has been closed with the below comment.
" Please note clients line is configured, current status and fibre levels are stable. "

Kind Regards
The Vuma Team

Vumatel's reply13 Dec 2022, 13:07

Official