Worst Services Provider

The service receied from VUMA has been shocking and by far the worst service i have ever received in my life.

We requested internet installation but the VUMA box installed inside our house keeps on flashing a blue light so we contacted VUMA which then send out a maintenance guy called Bradley. He informed us that the VUMA fibre line that has been installed in our house has been faulty since the beginning and that he will immediately request a new installation at no cost to us as the line is faulty from VUMAs side.

He insured us that it will take 3-5 working days which we waited and haven't heard anything from VUMA, Followed up with them and they repeated the same process by sending out Bradley to our house which then said they need to install new fibre lines and that he will log the request for a second time so now we have to wait another 3-5 working days to get anything sorted.

Phoned VUMA now to follow up on this process as Frank has informed me that this matter will be sorted by Monday which is today 2020/01/13. I am still struggling to get any assistance out of VUMA and now they want to charge us installation fees for something that hasn't been working from the beginning according to Bradley the maintenance guy.

The client service is absolutely horrible and no one at VUMA wants to assist or can assist. I am really ****ed off about this and have been struggling with this since last year November to get anything sorted, is there anyone at VUMA that can actually do their work and get this sorted!!!

VUMA is quick to jump as soon as a new client want to subscribe to internet services but there is no after service.