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TK
Tsigo K

1 reviews | Active since Aug 2022

16 Aug 2022, 08:51

worst service rendered.

i am honetsly not impressed with the service delivery SADV has given me. i have paid the R19 on the 28th of July 2022, and i still havent been connected, i called and requested they change my address on their system , they still havent gotten back to me as yet. i was told that they will conduct an investigation to this matter and still there is no feedback or even a way forward. now i am concerned that they will deduct via debit and i havent recieved any services for it. please assist us.

0
Replies (14)
Vumatel
Vumatel's reply16 Aug 2022, 09:13
Official
Good day Tsigo

Thanks for making contact with us.
Please provide us with your correct full address and we will assist with your inquiry.


Kind Regards
Zoleka Guca

Best regards,

TK
Tsigo K's update16 Aug 2022, 11:51
Reviewer Update
1469 Zone 9 Meadowlands 1852
Vumatel
Vumatel's reply16 Aug 2022, 12:25
Official
Good day Tsigo
 
Hope this email finds you well.
Please note that we have notified the team of the correct address on the above-provided ticket. We will revert once feedback is received.


Kind Regards
Zoleka Guca 

Best regards,

TK
Tsigo K's update16 Aug 2022, 15:25
Reviewer Update
thank you. i'm hoping that all will be sorted out.
Vumatel
Vumatel's reply16 Aug 2022, 15:41
Official
Good day 

Please note that the installation team is having difficulty tracking down your street name.
 .
1469 Zone 9 Meadowlands 1852 

Kind Regards
Zoleka Guca

Best regards,

TK
Tsigo K's update17 Aug 2022, 10:25
Reviewer Update
good Morning. its 1469 Phala Street zone 9 Meadowlands. you had instalments done at 1471 Phala street long while ago. so we are on the same street.
Vumatel
Vumatel's reply17 Aug 2022, 10:45
Official
Good day Tsigo

Thanks for the response.
Please note that we have attached the provided address to the installation ticket. We will revert once feedback is received.

Kind Regards
Zoleka Guca

Best regards,

TK
Tsigo K's update17 Aug 2022, 11:05
Reviewer Update
thank you. i will be waiting for you feedback

regards
Vumatel
Vumatel's reply17 Aug 2022, 11:29
Official
Good day Tsigo

We will most definitely revert once feedback is received.

Kind Regards
Zoleka Guca

Best regards,

TK
Tsigo K's update18 Aug 2022, 08:40
Reviewer Update
morning. i am just doing a follow up on the feedback.
Vumatel
Vumatel's reply19 Aug 2022, 08:39
Official
Good day Tsigo
Please note that we tried to make contact with you regarding your installation as the provided ticket has been closed with the comment that the installation was completed.

Kind Regards
Zoleka Guca

Best regards,

TK
Tsigo K's update19 Aug 2022, 08:42
Reviewer Update
good Morning.

i do not understand why it says it was complete if i do not have the router installed in my home. i strongly urge that i get called again so we can resolve this matter, this is unacceptable.
Vumatel
Vumatel's reply19 Aug 2022, 09:16
Official
Good day Tsigo
Thanks for taking our call earlier today.
Please note that we have escalated your installation request and notified the team that the system and the ticket indicated that installation is complete however there was no technician dispatched to your premises for an installation. We will revert once feedback is received.

Kind Regards
Zoleka Guca

Best regards,

TK
Tsigo K's update23 Aug 2022, 13:09
Reviewer Update
Hi Zoleka. hope you are well. Have you heard anything on your side as i am still waiting for the call.