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MG
Marcella G

1 reviews | Active since Jan 2019

14 Apr 2023, 14:29

Worst Service Provider Ever!

We have recently move premises and took occupation on 1st April. The previous tenant had a fibre line with Vumatel and sent through a cencellation request on 15th March but the request was only processed on the 6th April. We have sent through our lease agreement to Afrihost who is our service provider and they say they cannot activate the line on our name as the previous ISP still shows active. How long can it possibly take to remove an address of your system??? We were told on 11th April this will take 24-72hours. It is now 4 days later and still nothing has been done. I am losing income as I work from home. Please can this get sorted out immediately!!

0
Replies (4)
MG
Marcella G's update18 Apr 2023, 21:18
Reviewer Update
It's been almost a week and still no feedback as to when I will be able to activate my fibre line on my name. This is ridiculous. I was told to send an email and I haven't even had a response yet. Wonder if anyone has even seen my email yet. The incompetence is unreal!
MG
Marcella G's update21 Apr 2023, 16:38
Reviewer Update
Still no feedback as to when this is going to get sorted out
MG
Marcella G's update08 May 2023, 09:05
Reviewer Update
It is now the 8th May. Our line was supposed to be opened on the 6th. When will this be resolved?
Vumatel
Vumatel's reply09 May 2023, 15:54
Official
Good day 

Kindly advise if your inquiry has been resolved.



Kind Regards
The Vuma Team