Worst service provider

On the 15th of January 2022, we woke up to no internet. Logged a call with supersonic and I was told that the fault is with Vumatel and they have logged a call with them. They gave me ISP reference number. We were told that there was cable theft in our area and it is affecting the whole area. Technicians are working on the replacing those cables and we should have internet by the end of the day. This morning still no internet and no feed back from them. I guess we are going to be treated like non paying customers while we pay. We just have to wait and see when they will decide to provide us with the services that we are paying for