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Neo A

1 reviews | Active since Aug 2019

20 Feb 2023, 08:24

Worst service provider

One of the worst service provider one could use, some has used my address to get internet connection. No help or solution was given to be after I paid on 2nd of February, I was told no refund and no internet connection will be provided for me..the worst service provider I will never recommend vumatel webafrica I regret subscribing to them 😡🚮

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Replies (15)
Vumatel
Vumatel's reply20 Feb 2023, 13:32
Official
Good day Neo

Thank you for taking our call. We will be in contact with you again at 15h00 for further troubleshooting.

Regards
The Vuma Team
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Neo A's update20 Feb 2023, 16:24
Reviewer Update
Hi Vuma team

I'm still waiting for the call back 🤷
Vumatel
Vumatel's reply21 Feb 2023, 08:52
Official
Hi Neo

Thank you for taking my callI will. I will be in contact again at 9H00.

Regards.
The Vuma team
NA
Neo A's update22 Feb 2023, 12:10
Reviewer Update
Honestly this is pathetic service, since the 21st I haven't received a call back to fix this issue. You guys the in worst service provider one could use 🚮🚮🚮😡
Vumatel
Vumatel's reply22 Feb 2023, 14:56
Official
Good Day Neo

We have been trying to call you but we could not reach you we also sent an email but we do not receive any response.
Kindly respond to our email with your alternative contact number.

Regards
The Vuma Team

NA
Neo A's update22 Feb 2023, 15:03
Reviewer Update
No miss call what so ever my phone has been with me all day, I've been receiving other call but not calls from webafrica vumatel
Altanate number ***
I'm looking forward to your call
Vumatel
Vumatel's reply23 Feb 2023, 08:50
Official
Good day

Thank you for taking our call. Kindly note that the team is working on your order we will contact you once the order
has been updated.

Regards
The Vuma Team


Vumatel
Vumatel's reply23 Feb 2023, 16:02
Official
Good day Neo

Thank you for taking my call and for confirming that the service has been restored.

Regards
The Vuma Team
NA
Neo A's update23 Feb 2023, 16:31
Reviewer Update
Thank you Thozama for resolving my enquiry 💯
You deserve a bonus from management 😉🤞You are a star ✨🌟

As you have advised I've send a WhatsApp to webafrica to advise if I would be credited for the downtime 22days
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Neo A's update23 Feb 2023, 16:36
Reviewer Update
Thank you Thandazile for resolving my enquiry 💯
You deserve a bonus from management 😉🤞You are a star ✨🌟

As you have advised I've send a WhatsApp to webafrica to advise if I would be credited for the downtime 22days
Vumatel
Vumatel's reply24 Feb 2023, 08:49
Official
Good day Neo

Thank you for the feedback we are glad we were able to resolve your query.

Regards
The Vuma Team
NA
Neo A's update28 Feb 2023, 14:12
Reviewer Update
Vumatel webaffrica

No communication what so ever regarding my refund😡😡 and today a sudden I don't have internet access. wow vumatel webafrica your services is pathetic 👎
NA
Neo A's update28 Feb 2023, 16:09
Reviewer Update
No communication what so ever regarding my refund😡😡 and today a sudden I don't have internet access. wow vumatel webafrica your services is pathetic 👎
NA
Neo A's update28 Feb 2023, 16:09
Reviewer Update
No communication what so ever regarding my refund😡😡 and today a sudden I don't have internet access. wow vumatel webafrica your services is pathetic 👎
Vumatel
Vumatel's reply03 Mar 2023, 14:45
Official
Good day Neo

Please email your request to *** we will request the relationship manager to intervene.

Regards
The Vuma Team