Worst service provider

Good day, I am writing to express my dissatisfaction with the service regarding my fibre order. I made payment on 2 March, and since then I have only received a Wi-Fi password. However, no installation has been scheduled or completed at my premises, and no router or fibre equipment has been installed. Despite this, my account status indicates that the service has been “activated,” which is not possible as there is currently no installation at my home. Due to the lack of progress and communication, I would like to request a full refund of the payment made. Please confirm the refund process and timeline as soon as possible. Kind regards, Loide