Worst service on my acc BKN55

Hi

I asked on their whatsapp to cancel and they insist on having to login on Web. Is that even allowed or legal. See attached chat history as this is from extremely poor service when my service is down. It will cost me more to go on their web on my personal MTN data when I have asked 10 times on whatsapp where they acknowledge my message but refuse to cancel.

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Another issue I have that must be investigated is that they did kot alert their customers that vuma has bought out SADV. VERY CONCERNING.

Especially with COVID environment, is there no decency anymore or understanding as I work from home and rely on this provider for service.

Kind regards Mandla Motsoasele