Worst service on day one nogal!

Tjooo,,,bad experience on day one nogal. First they set up an appointment for 14h30 (21April2020) for the installation,,,with no prior warning whatsoever their technicians were at my gate @10h00...4hrs 30 mins early...first warning signings. Once they are inside,,,then the one technician starts telling me all sorts of problems - they can't put the cable on the precast wall, they don't have enough conduit pipes, they can only take out paving for 3 metres, if they take it out they won't put it back or they won't put it back the way it was before. And after about 20 minutes of arguing with me - we finally agree to carry out my proposal, then he calls the "office",,,then they are told not to go ahead instead they must move the (outside) box to where there's no paving,,,to cut a long story short - there was no installation done because I must now wait for the "other" guys to come move the box which can take another 2 days. I am having regrets already - imagining what lies ahead for me with this kind of utter ******* service right from the word go. The NPS of -60 and almost 1900 people that gave VUMATEL a lone star speak volumes about their level (or no level) of service. I shudder to think...