Worst service l have received

This is the worst fibre to use, they are so quick to deduct money on your account but its over a week now my service is still not active, l have had to buy almost R400 airtime to purchase data when l thought if l pay for fibre there is no need for me to buy data, l am behind with work because of this, everyday l speak to a new consultant and they all keep asking my address which l provide, today guys where supposed to come and check my installation but again they went to the wrong address and it seems l have to wait another week to have this sorted out, l am so fustrated right now, their service is the worst