Worst service in the entire south Africa

Vumatel is by far the worst service provider I have ever dealt with. They are completely unreachable when you need help. I was disconnected because I didn’t pay while I was away for a month (which made no sense to keep paying if I wasn’t even home). Now that I’m back and want to reconnect, it’s been an absolute nightmare.

Their WhatsApp platform is useless – it’s run by a poorly designed AI bot that gives limited options and then promises to connect you to an agent, but you wait endlessly and no one ever comes online. When I finally managed to speak to a representative after countless attempts, I asked for reconnection and a payment link. Instead of helping properly, they decided to change my username and password, and now my WiFi doesn’t even show the new one. The old one is still there but doesn’t connect.

I’ve tried for the 20th time to reach them and NOTHING. Nobody answers calls, WhatsApp isn’t working anymore (the automated messages don’t even respond now), and there’s no way to get proper support. It’s beyond frustrating.

This company takes people’s money but offers ZERO customer service. Stay far away from Vumatel if you value your time, money, or sanity.