WORST SERVICE FROM VUMATEL

Vumatel installed fiber lines in our area, we decided to cancel Telkom LTE and move to Vumatel (Which we discovered is the WORST MISTAKE EVER!) I made an order in July to which I received a call to verify details and was told to wait 21 days for my order to process, I decided to call Vumtel in the middle of September (took them 14 mins 53 secs to answer while it said I was first in line) to find out was happening... They had no record of my order, alas, I had to do a new order... I placed my order and waited... The ISP I had chosen told me that there was problems internally with Vumatel and I would need to wait further... I had waited a full 8 days to get an email to say my order had been processed, however I had to confirm online. The Vumatel online system doesn't work and calling takes a MINIMUM of 10 mins 15 secs for the call to be answered, however, I called and my installation was scheduled. I arranged with my boss to take a half day to be at home in time for Vumatel, only for them not to arrive... Then I received an email after my call rescheduling my installation for the next week. I called and they told me someone would come - they never did. I called the next day and was told that installations are on hold till 20 October.

How do you operate a young business hoping for it to be a success when you don't get the foundation right? The people that you are messing around and giving NO service to are the same people that are supposed to keep your business a float! For a company that is service driven, dependant on customers, the service is atrocious, the communication doesn't exist and the lack of correct internal infrastructure is starting to show.

Vumatel, thanks but no thanks, keep your fibre, I can rather go back to LTE Telkom. The mobile connectivity may suck, the internet may be slower than fibre, but most of the employees and service there is efficient, they know what they doing and they communicate with their customers!