Worst Service Ever, Very Poor Communication

I initially gave this company a good review. However, after careful consideration, I realised that was a serious mistake.

This is one of those companies that hides behind WhatsApp as its primary customer service channel. While this may reduce operational costs on their side, it does so at the direct expense of consumers.

Messages go unanswered for hours, sometimes days, making it nearly impossible to obtain clear, timeous assistance. What is marketed as “convenience” is, in reality, a barrier to effective customer support.

To put this into context: an order was placed and paid for on 24 December 2025 in the amount of R439.00, yet to date no installation has taken place and no meaningful communication has been provided. The only interaction received was a basic address confirmation, no installation date, no follow-up, no explanation.

Delays during the festive period are understandable. Complete silence after payment is not. Accepting payment while failing to deliver the service, or even provide basic status updates, reflects a fundamental breakdown in customer service and operational accountability.

This experience has exposed a company that prioritises cost-cutting over customer experience, with poor execution, weak communication, and no sense of urgency once money has changed hands.

I would strongly caution others before engaging this service, especially if you value responsiveness, transparency, and professional after-sales support.