Worst Service ever received from a service provider.

We are based in Cape Town and have been struggling since November to get our internet active at our property. Each time you call Vumatel you have to log a ticket and you inform them on which number you can be contacted but days go past and no one gets back to you. At the end of the day you have to call constantly just to get the same feedback you have already received or it is totally a different story. They do not try to sort out the customers and they are not consistent with regards to the feedback that they provide you. On Monday 22/01 we had someone out to our property that did the wiring inside the property and we were informed that someone will get in contact with us to make a new appointment to connect the fibre from the road to the property. After they were done half of our outside lights where no longer working. Each time you call Vumatel you have to call Johannesburg and they then need to put you on hold to find out from Cape Town what is going on with regards to the installation. Then either they inform you that they cannot get hold of the Cape Town branch or they inform you that someone will call to make an appointment or to give you feedback (which never happens). There is no number or other method of contacting the Cape Town branch except via email (which I have received by some miracle) but it was also useless because nobody responds to your email. We are running a business from the property and lost a lot of work due to the internet situation. Thus far it has been very frustrating to work with Vumatel as there is this lack of service and communication between them and the customer.

So yes we are still without internet yet another day!