Worst service ever... hate dealing with this company.

SHOCKING SERVICE. We are going on 1 week now and still no connection. Everything is here, fibre cables, tplink router, Vuma Raycore box. Last week Thursday the order was processed still no internet, today we get told to reconfigure the router YOU HAVE TO LOG ONTO THE SITE TO DO THIS.... THERE IS NO INTERNET.. i have spent hundreds of rands on phone calls between Vuma and Webafrica with no joy... all we request is get a technician out to site and get us set up... not too much to ask since OUR INTERNET IS PAID - internet that we dont even have.... ridiculous service, i am disgusted. This is not how you should be treating your customers. ***** this I'm over it, going to cancel this ****. Loaded R55 airtime to make another call, they have our details but do you think they will be considerate and phon back, oh hell no. Do you think they will refund airtime and data spent oh hell no... GET A TECHNICIAN OUT AND GET US CONNECTED. ITS NOT THAT HARD....