WORST SERVICE EVER FROM VUMATEL & BRIGHTLINK (WORST LINK)

I logged a call (30642) via my ISP on Friday 12 April 2024 for a fibre cable to be replaced.

On Tuesday, Brightlink sent the repair quote to an old & inactive email address despite my ISP providing ALL the CORRECT contact info to Vumatel. Finally got the quote send to my email address today (17 April). Paid and sent PoP back.

Installation is completed by 14:00. Contacted Deborah Magubane who is dealing with my area to confirm that maintenance team will still be at my place today to do connection. She assure me her team will still be doing TODAY.

Tried calling numerous times to speak to her, but my calls kept being cut off whilst on hold.

Well Vumatel, your 72 BUSINESS HOURS are now expired and still not connected.

Brightlink won the price as the WORST LINK.

I can't wait for Openserve to move into our area !! NEVER had such kind of service delivery in all my years dealing previously with them.