WORST SERVICE EVER FROM RESELLER FOR AFRIHOST AND VUMATEL

What pathetic service provider! On the 28th of February I paid for vumatel to reactivate my services after I had been disconnected for over a year. Before paying I asked them if I can be able to order again and they reassured me that I can be able to reactivate my services. They then went on to tell me that I have an active ISP with another provider which I had to find out for myself to cancel that and I don’t remember ever taking other services except with them. Pillar to post trying to call all ISPs with my money and my airtime, let alone my time. It was a long story of that someone took my line and that it was cancelled so since they are a reseller for Afrihost they wouldn’t be able to assist. Fast forward I was told that if it doesn’t work they will process a refund and that was on the 28th still. I then had to still text them to ask for feedback the following day. Was promised a call which I still wait even to this day. I texted the following day and I was informed that they will be able to place the order for me and I should allow 24-48 hours for the reactivation to take place. Monday still no reactivation done I go on to text as always and now I’m being asked for a proof of address. They only responded Tuesday to say they received it and will forward it to Vuma. Isn’t I’m understanding, I went on to be patient and texted Wednesday and was ignored and then I texted today because I was now really getting frustrated and annoyed. They come back and say “ I think we will have to process a refund for you” so are you telling me you couldn’t do this all along when you saw it wasn’t working? And worse an agent goes to say “oh well it happens” and here I am questioning the people they hire at this place and if they really receive customer service training. I am disappointed and so upset because now I have to wait for 14 working days to receive my refund all because someone was *********** at doing their job!