WORST SERVICE EVER - Down 7 days, up 3 hours and DOWN again

THE SAGA CONTINUES - VUMA HERO see tickets 56131 (29/03/18), 56272 (30/03/18), 56344 (31/03/18) closed 04/04/18. I was advised by Grace telephonically at 13h42 that the problem was resolved. GREAT IT ONLY TOOK 7 DAYS. At 16h45 on 04/04/18 the link went down again - BRILLIANT a whole 3 hours of service. I tried to call the call centre to open a new ticket and due to my frustration with the service (NOT) I was less than friendly towards Nolothando who then proceeded to put my call on hold for 20 minutes before it dropped. On redialling I spoke to Portia who put me on hold for 5 minutes before the call was dropped. This is totally unacceptable service from a service company. Due to this I have not been able to open a ticket so I don't know when/if my issue will be resolved.