TM
Themba M
1 reviews | Active since Sept 2019
31 Mar 2025, 11:49
Worst service ever!!! dont sign up for Vuma!!!
I paid for a new Vuma line a week ago but when I follow up for installation they tell me the money was paid to a incorrect reference number but web Africa sent me the link to pay on. This is pure ***** ICASA must be made aware of this Vuma and cancel their trading license!!!
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Replies (3)0
Replies (3)TM
Themba M's updateReviewer Update
02 Apr 2025, 09:21Your reply shows that you dont care about customer service. I am going to post on social media to expose how your so Apathetic.
TM
Themba M's update02 Apr 2025, 09:21
Reviewer Update
Your reply shows that you dont care about customer service. I am going to post on social media to expose how your so Apathetic.
Vumatel's replyOfficial
02 Apr 2025, 10:56Good evening Themba.
Thank you for your response.
Your billing relationship exists with your ISP. Therefore, any billing, refund or invoicing issues can be directed to them. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Thank you for your response.
Your billing relationship exists with your ISP. Therefore, any billing, refund or invoicing issues can be directed to them. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Vumatel's reply02 Apr 2025, 10:56
Official
Good evening Themba.
Thank you for your response.
Your billing relationship exists with your ISP. Therefore, any billing, refund or invoicing issues can be directed to them. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Thank you for your response.
Your billing relationship exists with your ISP. Therefore, any billing, refund or invoicing issues can be directed to them. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
TM
Themba M's updateReviewer Update
03 Apr 2025, 09:15Is there any other isp we can use besides Webafrica? their service is worse than Rain!!!
TM
Themba M's update03 Apr 2025, 09:15
Reviewer Update
Is there any other isp we can use besides Webafrica? their service is worse than Rain!!!