Worst service ever, do not even care as long as they make money from customers

Very bad service, I am not even sure they know what they are doing. I took up prepaid subscription via the Vumatel website, it linked me all the way to choosing a package and making Easy pay(***) transactions. My order number is LVR-***, I have been in subscription for two consecutive months but every time I have a problem, home connect claims that I am not in their database, so they are unable to assist me, yet the money transaction does go through. They refer me to Vumatel, and Vumatel does find my info on their system and have assisted in the past with technical problems but claim that they do not have access to financials/ payments etc. I should speak to my ISP which is home connect according to their data base. As we speak, none of the two parties have tried to resolve my matter they both keep tossing me back and forth. I have tried to take up a new subscription with Web Africa to no success because the order again my property address under Home Connect is still active and not Vumatel nor Home Connect are willing to Horner up and make necessary changes on the system. We are a family of six and strong depend on internet access at home, even worse that schools are closed. Providing individual data for everyone at home is proving a challenge.